Fudora Textile Co.,Ltd.

Last updated: January 22, 2026

          This Refund & Returns Policy (“Policy”) explains how Fudora Textile Co.,Ltd. (“we,” “us,” “our”) handles claims, returns, replacements, and refunds for fabric            orders placed through our website and/or confirmed via quotation, PI, and purchase order.

B2B Notice: Many fabric orders are made-to-order / customized. Please review this Policy before confirming specifications and production.

1) Claim / Return Window

• General claims (quality/spec/quantity): must be reported within 7 calendar days after the buyer receives the goods.

• Transit damage (outer carton/roll damage): must be reported within 48 hours of delivery and the original packaging must be kept for inspection.

2) Non-Returnable / Non-Refundable Items

Unless there is a verified manufacturing defect or our shipping error, the following are non-returnable and non-refundable:

• Customized / made-to-order fabrics (custom color matching, printing, finishing, bonding/lamination, functional treatments, special specs, etc.)

• Final sale / clearance items

• Orders sold under promotions/discount campaigns (if marked as non-returnable)

• Samples (swatches, color cards, lab dips/strike-offs) and related courier fees (unless we shipped the wrong items)

• Goods that have been cut, washed, used, or processed after delivery

3) Tolerance & Acceptable Variations (Not Considered Defects)

The following are considered acceptable and will not be treated as defects:

• GSM tolerance: ±15 gsm

• Width tolerance: ±5 cm

• Minor variations caused by normal production or batch differences (e.g., dye-lot shade differences)

4) Color & Fabric Display Disclaimer (Not Considered Defects)

We strive to display colors and textures accurately. However, slight differences may occur due to photography, lighting, and monitor/device display settings. Such differences are not considered defects.

5) Which Cases Are Eligible for Remedy

If verified, we will provide an appropriate solution for:

• Wrong item shipped (wrong fabric type, composition, color, GSM/width beyond agreed tolerance, or quantity beyond agreed tolerance)

• Manufacturing defects confirmed by inspection/testing

• Material mismatch versus buyer-approved sample/specification (based on mutually agreed evaluation method)

6) Evidence Required (Mandatory)

          To open a claim, email ruiciyin@sxstarke.com with:
          a) Order/PI/Invoice Number
          b) Company Name + Contact Person
          c) Product details (spec, color, GSM, width) + affected quantity
          d) Roll numbers / lot numbers (if available)
          e) Clear photos/videos (overall + close-up)
          f) For transit damage: photos of outer cartons + labels + damaged area, plus delivery note (if available)

We may request that you keep the goods for inspection/testing and/or provide small cuttings for verification.

7) Incoterms & Transit Risk (FOB / CNF(CFR) / CIF / DAP / DDP)

Your remedy path may depend on the agreed Incoterms (stated in PI/contract):

• FOB: Risk transfers when goods are loaded on board the vessel at the port of shipment.

• CNF (CFR / C&F): Seller pays freight to destination port, but risk transfers when goods are on board the vessel at origin. 

• CIF: Similar risk transfer as CFR (risk transfers when goods are on board), and seller provides minimum insurance per CIF requirements.

• DAP: Seller delivers goods ready for unloading at the named place; unloading and import formalities are typically the buyer’s responsibility.

• DDP: Seller delivers to the agreed destination point ready for unloading, and is responsible for import duties/taxes and formalities as agreed under DDP.

Practical note: For FOB/CFR/CIF shipments, claims for sea transit damage are often handled via carrier/insurance with supporting documents; we will assist with documentation as needed when applicable.

8) Return Authorization (RA Required)

Do not ship anything back without our written Return Authorization (RA). Unauthorized returns may be refused or returned to sender.

To request RA, email ruiciyin@sxstarke.com with the evidence listed in Section 6.

9) Resolution Options (Our Standard Approach)

After review and verification, we may offer one or more of:

1. Replacement / Re-production & re-shipment

2. Rework (where feasible)

3. Credit note / discount (for mutually agreed minor issues)

4. Refund (full or partial) when replacement/rework is not feasible or mutually agreed

Refunds are issued to the original payment method when possible, or as store credit/credit note for future orders.

10) Return Shipping & Cost Deductions

• If the issue is confirmed to be our fault (wrong goods / verified defect), we will agree with you in writing on a reasonable remedy (replacement, credit, or refund) and the related logistics arrangement.

• If the return is approved for buyer reasons (non-defective), return shipping and reverse logistics charges may be deducted from the refund where applicable.

11) Refund Timeline

Refunds for prepaid orders may take 4–10 business days to reflect in your account once initiated (bank processing timelines may vary).

12) Final Decision

All claims, returns, refunds, and replacements are subject to:

• Verification results and evidence quality, and

• The agreed terms in the relevant PI/contract and this Policy.

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Cancellation Policy – Fudora Textile Co.,Ltd.

To cancel an order, please email ruiciyin@sxstarke.com.

• Cancellations may be accepted before shipment is initiated (and before production starts for customized orders).

• Once shipment has started, the order cannot be cancelled.

• For customized/made-to-order orders, cancellations after material booking/production start may incur costs for work already completed.

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Company Contact

Fudora Textile Co.,Ltd.
Phone: +86 13255756877
E-mail: ruiciyin@sxstarke.com
Address: Kangning West Road, Doumen Street, Shaoxing, Zhejiang, China